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Shipping Information
When you place an order with Jewelry Television™, the product normally ships in up to 14 business days. If you select expedited shipping, you should receive your order within five (5) business days. If you select express shipping, you should receive your order within three (3) business days.

Customer Service Information
Telephone:
For your convenience, Jewelry Television's Customer Care department is available via telephone 24 hours a day. To contact one of their waiting representatives, dial 800-550-8393.

E-Mail:
You may also contact Jewelry Television via E-mail at CustomerCare@jtv.com. Due to the large volume of questions, the normal response time is 24 to 48 hours.

When contacting Customer Care, please provide details directly related to your concern such as order number, customer number, telephone number, or item number. This will make it easier for them to effectively respond to your request. Find info here.